Southwest Airlines Response to Unruly Passenger Behavior

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Southwest Airlines would like to set the record straight regarding a situation involving two female Customers, Ms. Sarah Williams and Ms. Nisreen Swedberg, on Flight #3600 from Tampa Bay to Los Angeles on February 14, 2008. During this flight, the Flight Crew and several witnesses confirm that Ms. Williams and Ms. Swedberg's unruly behavior was touched off by an occupied lavatory. After banging on the door, Ms. Williams and Ms. Swedberg became verbally abusive and threatening toward the Customer who had been using the lavatory.

When Our Flight Crew addressed the situation with Ms. Williams and Ms. Swedberg, the two Customers continued their threatening behavior and abusive language. At this time, the Flight Crew requested that local police meet the flight upon its arrival in Los Angeles. The police questioned several witnesses, as well as Ms. Williams and Ms. Swedberg, who were later released. Contrary to reports, we did not ban these Customers from flying Southwest Airlines.

Our Employees must maintain a Safe and comfortable environment onboard the aircraft at all times. According to some news reports, this story has nothing to do with Ms. Swedberg and Ms. Williams' appearance, but rather their use of what other Passengers tell us was profanity and threatening behavior onboard one of our flights. Finally, we would have gone out of business a long time ago if we discriminated against beautiful women -- or anyone else for that matter. We carry almost 100 million Customers a year, and they are all beautiful in our eyes.

For members of the media who would like an interview or more information, please contact Southwest Airlines Public Relations at: 214-792-4847.

Channel: News & Politics
Uploaded: February 26, 2008 at 5:49 pm
Author: NutsAboutSouthwest

Length: 00:01:03
Rating: 4.32
Views: 187567

Tags: Southwest Airlines Passengers Brandy King Response Dallas Tampa Sarah Nisreen Swedberg Flight

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Video Comments:
NKS969 (November 23, 2008 at 12:10 pm)
I sympathize w/u brother. When is JetBlue coming to Atlantic City N.J.(ACY)? It diverts there all the time. ACY has great runways/ILS/an FBO that has nothing to do all day and ONLY Spirit Airlines for competition! There's a brand new 6 story parking garage that no one uses AND a $92million terminal being built! Taxiways are being enlarged and new terminals being built, a brand new parking garage.And no one to use all this!!!!! There's also experienced local AirBus maintenance for the RONs!!!!
JonnyPortalz (November 18, 2008 at 10:19 pm)
this bitch looks like she's mean in real life, this seems too staged.
lostsoldier1967 (November 16, 2008 at 7:02 pm)
No matter were you work ,dealing with the public is hell !!! I used to work as a HVAC tech & I have had my share of assholes who think they were smarter then I (even though I never act like it just smile) but the proof was fact that they screwed with there furnace or hot water tank & completely destroyed it ! there are nice people out there & there are assholes I'd pray for the nice ones ! I may not be the smartest man in the world or act like it ,but I wasn't the ahole who screwed it up !
Billster8724 (November 12, 2008 at 9:41 pm)
she's sexy :)
poosaypirate (November 9, 2008 at 6:19 am)
so basicly an arrogant stewardess. since 911 governmental operations, certain airline workers now think they can own and control the world with their " you have to do as we say because we put our lives on the line" mentality,. you people need to take that attitude up with your own government instead of paying customers on a bloody plane
aesurf (November 6, 2008 at 6:09 pm)
I find it funny that this representative looks better than the complaining passengers :P
akomc (November 6, 2008 at 1:06 pm)
this is too funny...simply because this video was even made
MajorYT (November 5, 2008 at 6:02 am)
Well, if they banned, then airline would close like she said. But true.
kevo201 (October 28, 2008 at 1:18 am)
shes hot hmm
robfinslc (October 24, 2008 at 2:17 pm)
I fly alot and Ive seen other customers acting all rude and stupid about "no big deal stuff" like when a person gets an economy class ticket but yet wants to get treated like there in first class section of the aircraft. Ive seen crap like this actually delaying flights. IM USUALLY A NICE GUY BUT IF IT WAS ME I WOULD THROUGH THE DAMN BITCH OFF MYSELF EVEN IF SHE IS HOT AND WOULD NOT CARE CAUSE AN ONTIME DEPARTURE IS MORE IMPORTANT TO ME!!!